Shipping & Returns

Where does Parts 4 Pinballs deliver?
We distribute games to Norway, Sweden and Denmark. We also deliver crucial Stern Pinball parts and accessories to our customers when ordered.

All games are shipped from our warehouse in Sandefjord, Norway. Swedish and Danish orders are shipped with road transport directly to customer with incoterms DDP (Delivery Duty Paid). This means that all freight cost, customs imports and fees are included in our pinball prices. All road transport deliveries is done by DSV or DBSchenker, and we offer "curbside deliveries" only.

Svenska kunder:
Företagskunder:
När företaget köper flipperspel skickar vi en faktura ex moms. Glöm inte att ange företagets EORI-nummer när du registrerar ditt konto. Om företaget inte har ett EORI-nummer så ge oss besked. Retro Norge AS är också registrerad i Sverige, vilket gör att vi kan fakturera "reverse charge" eller omvänd skattskyldighet. Företaget får ingen faktura från fraktbolaget och importmomsen betalas via Skatteverket. Allt annat ingår i vårt pris och spelet skickas till vald adress.

Privatkunder:
Om du som privatperson köper spel betalas hela beloppet inklusive moms. Retro Norge AS är registrerat i Sverige och sköter alla åtaganden i samband med import och moms. Alla andra avgifter som tullklarering, terminalavgifter, expeditionsavgifter och hantering ingår nu i vårt pris och spelet levereras hem till dig.

Om du inte önskar att handla utomlands kan alla spel också köpas av våra förhandlare Flipperdoktorn AB i Stockholm och Arcade Dreams AB i Linköping.

Danske kunder:
Virksomhedskunder:
Når virksomheden køber spil, får man en faktura eks. moms fra os. Glem ikke at indtaste virksomhedens EORI-nummer, når du registrerer din konto. Virksomheden modtager ikke en faktura fra fragtselskabet bagefter, og importmomsen betales via Skattestyrelsen. Alt andet er inkluderet i vores pris, og spillet sendes til den valgte adresse.

Privatkunder:
Hvis du som privatperson køber spil, betales hele beløbet inklusive moms. Retro Norge AS er registreret i EU og varetager alle forpligtelser i forbindelse med import og moms. Alle andre gebyrer som fortoldning, terminalgebyrer, ekspeditionsgebyrer og håndtering er nu inkluderet i vores pris, og spillet bliver leveret hjem til dig.

Norske kunder:
Alle priser er inkludert frakt og moms etter du har logget inn. Alle spill kan sendes eller hentes på lager i Sandefjord. Dersom du ikke har behov for frakt, ta kontakt med oss for mer informasjon.

How fast is my order delivered & how do I track the shipment?
Games shipped by sea has a normal transit time of 4-5 weeks when the game leaves the factory. Games in our stock can ship immediately and tracking will be provided. Be aware that delays are now more common than earlier due to congestion at ports, lack of containers and full container carriers.

Seafreight
Games are loaded into 20 or 40 foot containers and then shipped by train from Chicago to the U.S east coast. From there, the container i shipped by sea to Hamburg, Bremerhafen or Rotterdam where the container is transferred to a feeder. A feeder is a smaller container boat that fits into smaller ports like ours which is just 15 minutes away from our warehouse. When you order a game from us, we will keep you updated via email with info provided from our freight forwarder.

Parts shipments
Our parts & accessories orders are shipped and handled mostly by UPS, therefore all delivery dates and times given are only estimates. We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed, we can not be held responsible for delays by the courier  service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier  service.

Exact Shipping Cost on Parts
Exact shipping cost is shown on the order confirmation we send out after the goods are packed. Pinball parts has never been in retail boxes, and the variation of size and volume on these items makes it impossible to estimate the cost. If you need an exact cost on shipping before you confirm your order, then please give us 24 hours to collect your goods and check the weight and volume of the package. You can notify us through comments on your order or by sending a separate email. 

Changes in prices
Shipping companies have for some reason a habit of changing their cost prices with short notices. This will effect our pricing but we will notify you as early as possible. 

Damaged Shipment
Should any courier deliver a parcel which has significant damage to it then:

• Ask the courier right there and then to sign a form stating that it was in this state on delivery.
• Contact sales@p4p.no explaining what the situation is.
• If possible provide digital images of the parcel.

If damage to the parcel is not found until after signing, please contact sales@p4p.no so we can solve the problem ASAP.

Can I have my order delivered partially?
If the parts that are not in stock has been confirmed by our supplier and will be in stock within the next 30 days yes. If we do not have a confirmed delivery date, we do not accept back orders.

Incomplete or faulty consignment
If you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following:
Send an e-mail to sales@p4p.no containing the following information:

• Customer name
• Order number
• Product number of the missing or faulty item(s).
• An accurate description of the problem
• Provide digital images of the parcel, if possible.
• You will then receive information on how we will solve the problem ASAP.

RMA

RMA Treatment
1. Access your account
2. Find the order from which you would like to return something.
3. Apply for an RMA form from support@p4p.no.

Your RMA number is "valid" for only 14 days upon receipt. Only consumers/private individuals have the right to cancel any order related to the "Cooling off period" for a refund (items only - not freight).

• Pack the product securely with impact-absorbing materials and include all peripherals.
• Enclose the RMA Authorization email with the parcel (inside).
• Clearly mark the parcel (on the outside) with the RMA No. that you receive from us.
• The return parcel must be sent to our Return Department at your expense.
• After examination and tests, we will make repairs or send a replacement as is deemed necessary.
• We will send you an order confirmation and delivery note when your product has been repaired or replaced.
• Any shipment without a Return Material Authorization Form (RMA) will need special treatment and the processing will be delayed.
• If a item is tested ok, you will be charged a fee of NOK 200,- / €20,-.